My printer says paper jam but there is no paper jammed

Learn how to eliminate the error when the printer paper jamming really has.

The paper jam in most cases is real, if the printer says there is a paper jam it is possible that has it, in some cases printers say there is a paper jam and the truth is that there is no such role stuck, it can even occur if the printer says there is a paper jam after we removed a paper jam before.

It may be the case that some printers provide such a paper jam factory problems with the printer, in case of a manufacturing problem we have to make every effort to contact the support or computer warranty.
We must verify good and very carefully if there is a paper jam in reality and if we removed a paper jam before see if remaining paper residue in the printer, if you have a backlog of real paper and we cut paper we need to remove the paper jam in the best way without damaging the printer, for this procedure there are different ways depending on where the paper is stuck inside the printer.

The procedures we will raise below can be used to remove a paper jam if the paper does not exist in our printer. Also if there is paper.

Before putting pages in the input tray of our printer we have to verify that the pages width guides are well positioned and pages circulate smoothly and easily to the printer.

By this we get that the pages do not remain stuck even before entering to the printer, we can also at the moment of putting the pages to the printer, put the stack of pages and gently tap on a flat place. This helps to make pages disperse enough as not to each and prevent sticking.

Be very careful when putting paper in the input tray of the printer, you must always check that there is not an object such as clips or staples that  it is does not cause a paper jam difficult to identify.

Be aware that you can only put paper to the printer when it is turned off when the printer is working if we put it, it can pull the paper suddenly and to impede the passage of the other paper, even this can lead the paper sensor to identify paper even when it is not in the printer.

Possible solutions for paper jam when in fact there is not one

We can try to turn the printer off and on again, so we recommend waiting about two minutes before turning the printer back on when we turn the printer on we have to print a diagnostic page.

The process for printing the diagnostic page is simple, we just have to load the paper normally and press the OK button until the printer starts with the printing process, this will print a diagnostic page if the printer prints the page, it is completely normal and the printer is working perfectly it is no longer necessary to continue.

Another possible solution to remove the paper jam is the following

Use the traditional process to remove a paper jam this involves the following steps.

paper jam

1. Remove all paper from the printer that is not jammed
2. Remove any paper jammed in the back of the printer
3. Look that there is not more pieces of paper inside the printer; this can cause the problem again
4. Do not remove jammed paper from the front of the printer; this can damage the rails of the printer
5. Handle the printer with care

We recommend looking at the whole procedure discussed above in our publication such as removing a paper jam in multifunction printers.

Ensure that the cartridge carriage moves to the two sides smoothly

It may happen that the printer is not moving the car properly, so we must use some processes that aim to fix this minor inconvenience. Follow the procedures below.

1. Unplug the electricity power cord
2. Get access to the carrier cartridge carriage, for this, it is necessary to open all entries of the printer, cartridge carriage is what moves the cartridge from side to side during the printing process.
3. When we see the conveyor cartridge carriage what we do is try to see if something is obstructing it , if so we have to eliminate it, we have to focus well on where the cartridges rest, it is usually the left side of the printer, if possible look with a flashlight to have a successful verification.
4. Try printing again, if the printer continued presenting the paper jam error, turning off and turning on the printer.

Another possible solution to a paper jam that the printer is not actually stuck it is the possibility that there has been a piece of paper into the printer rollers. To do this we have to clean the printer rollers...

Some printers have these rollers in the front part of the printer where the pages exit, other printers have these rollers in the back part, as in the case of HP printers, we will present an example of the printer rollers. View image...

roller cleaning paper jam printers

These are the rollers we have to clean, we recommend turning gently to avoid damage when the turn are forcing the printer to do a manual process which is not due, be very careful when turning on the printer, do it very slowly and calmly.

If the problem let us continue an approach us for help, simply make a comment in this publication, we will gladly help you.