How to get rid of the 5B00 error message on Canon printers

This post will teach you three different ways of solving the 5B00 error message on regular and multifunction canon printers.

The Canon printers are known to be one of the best printers on the market, recently with the adoption of the Continuous Ink System on several models, these Canon printers have more error message appearing.

Today we are going to talk about the 5B00 error message and how to eliminate this error.
Installing a Continuous Ink System on your printer will make it more efficient, you will not only be able to save money because you will pay less for more but you will also get a better quality print.

However, this Continuous Ink system comes with some disadvantage; for example, if the regular cartridge is made to print 200 pages, the Continuous Ink System will make the printer exceed this number.

Also, sometimes the CISS can cause an ink spill in the printer, this spill will fill up the printing pads and create the 5B00 error code. Below we will give you the steps to eliminate this error and continue using the printer.

Possible solutions to this problem:

These solutions will require a bit of patience and a lot of reading.

Please contact us by leaving a comment in the section below if you need help following the steps below and we will glad to assist you as soon as possible.

Procedures to solve the 5B00 error message on Canon printers:

First procedure:

This first tutorial will show you how to set your printer back to its original factory settings so you will not be working on the ink pad problems directly but on the printer as a whole. This restoring procedure will act on all the issues that may be found in your particular canon printer model, including this full ink pad situation.

You will need to turn your printer off and keep it this way during this procedure, we will mainly work with the stop/reset button.

This first procedure is mostly used on regular, non-multifunction printers. However, the button referred to in this post can be found on both printer types, with or without Inkjet systems. After you’ve completed this restoring method, your printer’s name will now have the words “copy 1” attached to it on your computer. If you want to learn how to install a default printer on your computer, please read this post.

Step #1:
First, turn your canon printer off.

Step #2:
Now, press and hold the stop/reset button down. It should look like this on your printer:

Step #3:
While holding the stop/reset down, press the on/off button on the printer. This will turn the printer on and off again.

Step #4:
Let go of the stop/reset button and press it again two (2) times in a row, with light, tapping motions. Please remember to keep the on/off button pressed while doing this.

Step #5:
Let go of all the keys you were pressing down and wait until rest appears on your screen.

Step #6:
Touch the stop/reset button again for five (5) more consecutive times and, finally, press the on/off button two (2)  times very quickly.

Second procedure:

This particular tutorial works best on multifunction printers. We will get the printer to run in service mode so we can work on the problem itself, and make the printer think the ink absorber pad is empty instead of full. If you can open your printer and clean this ink deposit, please do it because it will be some ink in it.

You can get it clean by just laying a napkin on it and leaving it for a while, so it absorbs as much ink as it can and clear the deposit a bit.

Step #1:
First of all, turn your canon multifunction printer on. We will be working with the printer on throughout this entire procedure because we’ll be working directly on the printer’s settings.

Step #2:
Then, press the menu button on the printer.

Step #3:
You must now put your canon printer in service mode. In order to do this, you will have to press the SCAN, COPY and SCAN buttons in that exact order. Please take into account the service mode menu is entirely in English, just as a computer’s BIOS.

Step #4:
You can now press the + key until you’ve reached the COUNTER ACCESS option. Press the OK button once you’re there.

Step #5:
A page counter will now appear on your printer’s screen. The number on it indicates the number of pages you’re printed in total. It’s a lot, huh?

Step #6:
Press the OK key.

Step #7:
Now, press the COPY button.

Step #8:
Use the - key to lower this score all the way to zero (0). Now, press OK.

Step #9:
continue to use the + symbol to look at the menu and stop once you get to SCAN PAGE COUNT. Set this counter back to zero (0) in order to wipe the score on the page counter on our canon printer, found only when it’s in service mode.

Step #10:
Browse the entire menu slowly until you reach the ABS-M DONT COUNT option. Set this score back to zero (0) and click OK.

Step #11:
Press the stop/reset button after everything else has been down.

Step #12:
Turn your printer off and back again using the on/off button on it.

If the INVALID KEY message appears on your computer screen at the end of this procedure, disconnect the power cable from the printer and connect it once more.

Third procedure:

This third and final procedure will also solve this problem for you, but it will work directly on your printer’s systems, which is now saying the ink absorber pad is full.

In order to do this, you will need to install a restoring program that will help you deal with the printer’s internal processes; this program will do all the necessary configurations on your computer. If you connect this printer to another computer, the 5B00 error code may reappear.

Download Service Tool V3400

Step #1:
First of all, please download the 5B00 error restoring program for Canon printers from the following link. Save the program’s folder somewhere you can reach them easily and extract the files in it. You can now put your canon printer in service mode by following the next steps.

Step #2:
Turn your printer off. This time you won’t need to disconnect the power cable from your Canon printer.

Step #3:
Now, press and hold the stop/reset and hit the on/off one.

Step #4:
Hold the on/off button down and let go of the stop/reset one.

Step #5:
Press the stop/reset button on your printer five (5) times in a row, while keeping the on/off button pressed down. Release both keys once this has been done.

Step #6:
Your printer will now be in fully operational service mode.

Step #7:
Locate the file you just downloaded and extract it from the zipped folder.

Step #8:
Once you’ve done this, please open the extracted folder and double-click on the SERVICETOOL .EXE file.

Step #9:
Now, click on the Reload Button and connect your printer to another USB port. This will make all the configurations set on the last printer to stop working.

We recommend you rename your new default printer and attach the words “copy 1” to the very end of the old name. If you wish to learn how to set a default printer up on your computer, please read this post.

Step #10:
Put some blank sheets inside the paper tray and press the main button on your printer. Wait until the ERROR 001 message appears on screen, and hit OK.

Step #11:
Finally, turn the printer off by using the on/off button on it. You may need to press it twice in order to get this done. This method is now over, and everything should be solved by now.

We will not be held accountable for any damage you may cause your printer by following the tutorials in our blog. However, if you need more help with these cases, please contact us by leaving a comment in the section below this post.