What to do when the ink carriage jam

If the error still continues after checking both access door, please check if the ink cartridges are properly installed by removing them slowly.

When the ink carriage does not properly move from side to the other, something might obstruct its way. To fix this error please follow the instructions given below.

Before starting the procedure of removing the carriage jam error, make sure you have unplugged the printer and disconnected all of the cables from the printers.

Let's start the procedure:

Open the ink cartridge access door, and look for any piece of paper of some sort of object stuck inside the carriage. If you find anything please remove it gently close the carriage door and turn the printer back on, then check if the carriage is freely moving and that no error message appears on the printer's screen.

If the problem persists, check the other printer access door located at the back of the printer as shown in the image below.

open door

After removing this lid check if there is anything obstructing the functioning of the printer if so, remove it and put the lid back.

If the error still continues after checking both access door, please check if the ink cartridges are properly installed by removing them slowly. Then, visit the printer's official website or check the manual if you still have it to see how to properly install the ink cartridge or if you are missing something.

Follow correctly as possible the steps indicated in the manual or the website to eliminate this error, once everything completed print a test sheet.

If the error is removed a good job and take the necessary measure from preventing this from happening again. If none of these suggestions work for you, please contact the support or find a technician to help you solve this issue.